Refund policy
Last updated 3 November 2026
Suparaise is operated by Md Mohiuzzaman, an individual based in Bangladesh who runs Suparaise as a sole proprietor. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and handles refunds.
Our policy
- You can request a full refund within 24 hours of your first purchase or of a renewal payment.
- After 24 hours, payments for the current billing period are not refunded. You can cancel at any time from Settings → Billing, and you keep access until the end of the period you have paid for.
- If we end the Service or close your account without a breach on your part, the unused part of your current paid period is refunded through Paddle.
How to request a refund
Email admin@suparaise.ai from the address on your account, or contact Paddle through the link on your receipt. Approved refunds are returned to your original payment method by Paddle.
Your statutory rights
This policy does not affect any rights you have under the law of the country where you live, or any refund Paddle grants under its buyer terms. Where those give you a longer refund or cancellation period, that period applies.
Related
See our terms of service for how subscriptions, renewal and cancellation work.